Return And Exchange

Return And Exchange

We want you to feel confident with every Domerival purchase.

Return Policy

We accept return requests within 14 days after your order is delivered. To be eligible for a return, items must be unused, unworn, unwashed, undamaged, and returned in their original condition with tags and packaging included.

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Eligible Items

  • Items returned within 14 days of delivery
  • Items in original, unworn condition
  • Items with original tags and packaging
  • Items free from stains, perfume, makeup, or damage

Non-Returnable Items

  • Items that have been worn, washed, or altered
  • Items with stains, odors, makeup, or visible damage
  • Final sale or clearance items
  • Gift cards and personalized items

How to Start a Return

To request a return, please email our customer service team at kennethlester8807@outlook.com with your order number and the reason for your return.

  1. Contact us within 14 days of delivery.
  2. Include your order number and the email address used at checkout.
  3. Wait for return instructions from our support team.
  4. Ship the approved item back according to the instructions provided.

Exchange Policy

We currently support exchanges for size or color when inventory is available. If the item you want is unavailable, we may recommend a return or another suitable solution.

Please contact us before placing a new order for an exchange so our team can help guide you through the best option.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be processed back to your original payment method.

Please note that original shipping fees, return shipping costs, and any handling fees may be non-refundable unless the return is caused by our error.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos showing the issue, the item, and the packaging.

After reviewing your request, we will provide a suitable solution, which may include a replacement, exchange, partial refund, or full refund depending on the situation.

Need Help With a Return?

Please contact us before opening a dispute or sending items back. Our team will help review your request and provide return instructions.

Contact Support

Please do not send returns to the sender address on the package. Contact us first for the correct return instructions.